Questions & answers.
What fee offices and school owners ask before they start. Something missing? Ask us.
Q1.What is RollCall?
RollCall is a web app for private schools, academies and tuition centres to manage monthly fees: it issues fee vouchers for every student, records payments with receipts, carries unpaid dues forward as arrears and reminds parents on WhatsApp.
Q2.How do we get our students in?
Copy your student list from Excel or Google Sheets and paste it in, or upload a CSV file. RollCall matches the columns (name, roll number, class, section, father’s name, phone), creates the classes and links brothers and sisters by the guardian’s phone number. Rows with problems are listed so you can fix them.
Q3.How are sibling discounts and scholarships worked out?
Each student can have their own concession on tuition, and the school can set a sibling discount for the second and later child of a family. When both apply, the larger one is used; they do not stack. The discount is printed on the voucher with its reason.
Q4.What happens when a parent does not pay?
After the due date the voucher shows as overdue and the school’s fixed late fine applies. When you generate the next month, the unpaid balance, fine included, is carried into the new voucher as arrears, so the family has one voucher to pay.
Q5.Does it send WhatsApp messages automatically?
Not yet. Each message opens in your office’s own WhatsApp, already written, and you press send. The reminders list walks you through every family one by one and records who was messaged and when. Automatic sending through the WhatsApp Business API is planned.
Q6.Can parents pay online through RollCall?
No. Parents pay the way they do today, at the office or the bank, and your staff record the payment. Parents can open and print their voucher, and their receipt, from a link on their phone.
Q7.Who can use it at our school?
The owner invites staff by email. Accountants can add students, issue vouchers and record payments. Only owners can change settings, waive fines, cancel vouchers or reverse payments.
Q8.Can a payment be edited or deleted?
No. Payments are never edited or deleted. If one was recorded by mistake, the owner reverses it, which adds a matching negative entry. Both stay in the ledger, so the history is complete.
Q9.Do we need to install anything?
No. It runs in the browser on a computer or phone, and can be added to a phone’s home screen.
Q10.Can we print vouchers?
Yes. Vouchers print on A4 landscape with three copies side by side (bank, school and parent), for one student or a whole class. Receipts print too, and both can be saved as PDF from the browser.
Q11.Is our data kept separate from other schools?
Yes. Every record belongs to one school, and the database only lets staff of that school read or change it. Parents only see their own voucher or receipt, through a link with a long random code.
Q12.Can we export our data?
Yes. Vouchers and receipts can be downloaded as CSV files that open in Excel.